Job Description
Key Responsibilities
- 12+ years of IT experience with at least 3+ years on Salesforce.com with a strong Service Oriented Architecture and integration background
- Should have developed architecture and design for multiple client engagements using Service cloud features
- Experience in migrating legacy Service cloud chat to MIAW
- Experience in highly customized instance with plugins like neura flash to accommodate large files in the chat window up to 25 GB, which need to be migrated
- Omni studio implementation and certification
- 3+ years of experience in architecting and designing systems on Force.com platform
- Led 2 3 architecture and consulting engagements
- Accountable for the overall Service cloud (MIAW/Chat functionality) technical solution and its successful implementation with 'configure first' approach.
- Responsible for Architecture and high-level solution design
- Define development guidelines and test execution plans.
- Guide the Scrum Master and Technical Leads on technical dependencies and activity sequencing within the project.
- Will also be hands on in delivering the requirements.
- Experience in multiple end to end implementations of Salesforce.com.
- Good understanding of different Salesforce products Sales Cloud, Experience Cloud.
- Good knowledge & work experience in SFDC configuration, customization, programming with APEX Class / Triggers / APIs, Visual Force,LWC,HTML,CSS, Javascript SOQL, SOSL and implementing new instances of Salesforce.com application from scratch.
- Experienced in ETL processes, experience using EAI tools would be an added advantage
- In depth understanding and experience in implementing single signon, web security, Salesforce application security
- Should have good work experience in implementing Service cloud design patterns
- Implemented best practices to manage large volume data and work within governor limits
- Should have deployment experience using ANT tool or change set, data migration using data loader and other commercial tools.
- AppExchange product development experience would be added advantage
- Understanding of Server side and Client side technologies
- Published POV and White Papers on Salesforce, Cloud and SaaS platforms
- Salesforce certifications such as Salesforce Certified Platform Developer, App Builder, Service Cloud,Salesforce Certified Technical Architect, and/or Salesforce Certified System Architect.
- Financial Service Cloud(FSC) Certification ( added advantage) .
Responsibilities
- Define and Design overall solution architecture
- Perform feasibility analysis of business requirements, from implementation point of view
- Engage with CXO level stakeholders and conduct solution workshops
- Design/propose technical solution options
- Analyze and design the underlying data model, data flows, interfaces, integration points
- Oversee the development and quality assurance efforts and provide the technical guidance whenever required
- Participate and lead all the technical discussions with team as well as all other stakeholders
- Participate in technical consulting assignments to compare technology options, ROI calculations and recommend the right fit solution
- Participate in presales activities as solution architect designing the overall solution
- Build solution offerings and develop POVs and white papers
Mandatory Skills: Lightning Web Components (LWC),APEX,Aura,VisualForce,Salesforce Integration(REST, SOAP, Streaming APIs, Event),Salesforce Data Architecture,Estimation,Integration Architecture,Business Process Design, Mapping,Enterprise Roadmap / Strategy,Salesforce Data Migration,Data Architecture
Job Tags
Work experience placement,